Bullseye CX Services
Bullseye CX has strong capabilities geared to propel our clients’ growth and longevity. Leveraging our depth of experience across the Club, Gaming and Hospitality industries in general, we have identified and developed proven processes to enhance the knowledgebase of our clients. Focussing on market and customer intelligence, development in key trends, technologies and overall industry trajectory, Bullseye CX services will equip your organisation with the insights and tools needed to build a strong customer experience.
Service Blueprinting
Service Blueprinting is a proven process that documents service delivery and matches on-ground service actions to customer actions to build a consistent and relevant customer experience.
Benefits include costs saving through service optimisations, employee engagement and improved customer retention and repeat visitation.
Learn more about how Service Blueprinting can be a powerful process to enhance customer experience and optimise – plan and refine service delivery.
Market Research
Bullseye CX market research helps you gain the insights you need from your customer, employees, industry, and market trends to help you make better and more timely decisions.
Learn how our market research insights can help your orgnaisation enhance business strategies and service offerings in keeping with the latest intel.
Executive Seminars
Having built strong partnerships with key people across the industry, from business and thought leaders, to academics, Bullseye CX offer Executive Seminars that are focussed on building your organisation’s knowledge-base and provoking out-of-the-box thinking.
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Bullseye CX Services
Explore Bullseye CX’s suite of powerful and fully managed products and services that can help your business grow.
Business Intelligence
DWBI Roadmap
CRM
MaCSEER
Play4Fun
The Member Alignment Program that Bullseye CX developed really got our staff thinking what drives our members purchase decisions. Bullseye CX has helped us achieve some great trading results with profits that have not been enjoyed for years. "
We knew that great service would drive our business forward, BullsEye CX creates a tangible structure that binds together a range of customer service tactics. The Service Blueprinting program allowed us to identify what members really want in a service-package and gave us a tool to measure changes in customer satisfaction. "
The Program developed by BullsEye CX really gave me a better understanding of which customers were walking away from my business. The “reconnecting lost members” program provided a great ROI and impacted positively on our profit. "
Bullseye CX’s MaCSEER yielded valuable insights into improving the customer experience for our members across the Mounties Group. Of particular value was Bullseye CX’s work around Employee Engagement that revealed opportunities to improve our front-line service capability. "
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